Prime Hub was founded in 2017 to create opportunities for the communities displaced due to Super Typhoon Haiyan. Due to our personal experiences, we believe that through perseverance and determination, success follows.
We don’t just follow trends; we create them. We value our clients as our partners, and our team works together to support our partners' growth by giving them prime assistance through cost-effective and affordable solutions. We offer an innovative platform that offers a wide range of services that tackle different issues to make your business flourish hassle-free.
What started with ten agents in a computer lab, ended up with 200 agents serving clients in the USA. Our offices are located in the heart of Tacloban City--Prime Hub 1 is at Cordeta Bldg. corner Zamora and MH Del Pilar Street and Prime Hub 2 at Avenida Veteranos Street. We’re not just your ordinary multidisciplinary service provider, we will support you to achieve a better and successful future.
Empowerment is a core value at Prime Hub. We partnered with Uptitude Training Corp. to outsource graduates from our local community. We believe this partnership empowers us to build meaningful connections with our staff as we build professional connections with our partners.
"Prime Hub changed my life. I became financially stable, and was given the freedom to progress professionally."
Caryssa, Outbound Sales Representative
Committed to creating simplified experiences supported by professional practices and with a unique approach taking needs into account.
Modern problems, digital solutions. We make a special effort towards excellence by delivering high-quality services constantly exceeding expectations.
Our partner's success is our inspiration. We aim to build a positive working community as we build our partners goals.
We trust the power of collaboration with honesty and transparency as the basis of our foundation.
To lead by example and motivate others through our actions. We pride ourselves in representing moral strength and viewing the whole world as one with respect.
We strive to empower local communities through our services as we aim to develop and work with them to achieve their dreams.
We make a special effort towards excellence by delivering high-quality services constantly exceeding expectations.
"Over eighteen years of experience in the BPO Industry has led me to starting Prime Hub. What started as a dream, turned into passion. The goal of Prime Hub is to provide opportunities for our local community while providing our clients with quality service having honesty and integrity as our core value."
"Being in the BPO Industry for twelve years, I started as a quality evaluator for health insurance accounts. As the current Manager for E-Commerce/Customer Service at Prime Hub, I conduct trainings and ensure that we give quality service to our clients."
"I'm currently a Trainer/Quality Analyst/Team manager at Prime Hub. I'm in charge of keeping everything at goal and ensure productivity is met. Prior to that, I've worked as a Customer Service Agent, Data Entry Specialist and as a Team Manager for the past 14 years in which I handled different campaigns and tasks."
"I am currently working as a Trainer/ Consultant / Team Manager for Prime Hub's Real Estate Account. I am responsible for maintaining our team management systems and workflows. Prior to that, I worked as a Customer Service Specialist for the past 14 years wherein I handled timely case resolution. Customer relationship building and Improving customer service experience overall."
"I've been in the BPO Industry for eleven years. Early in my career, I was a customer representative up until I became a lead generation specialist. I'm currently the team lead for Lead Generation at Prime Hub and I conduct trainings, coaching and oversee production."
I have over eighteen years of experience regarding Programming and Information Technology. On my early years I was an educator teaching Electrical Installation and Computer System Servicing. As Prime Hub's Manager for IT, I oversee different software and computer related problems to retain a stress-free working environment.
"I have over fourteen years of experience working as an HR Director. As the current Manager for HR at Prime Hub, I abide by the labor laws regulation as I aid our employee's professional and personal growth."
"I have extensive experience working as a government employee. As Prime Hub's Manager for Business Development, I oversee Talent Acquisition and identify new opportunities both for then company and our clients. I oversee Prime Hub's growth and expansion."
"Every time I come to work, it's always unpredictable yet fun. We encounter different challenges, and build our own unique approach."
Althea Atillo, Manager for Customer Service
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